Policies
ALL YOU NEED TO KNOW ABOUT OUR PLANS
Tangerine Telecom Policies
The following are the customer policies for Tangerine Telecom Pty Ltd ("The Company"), 8/574 St Kilda Rd, Melbourne VIC 3004, Australia. Call 1800 211 112.
Policy
- Standard Form of Agreement
- — opens in a new tab Privacy Policy
- — opens in a new tab Fair Use Policy
- — opens in a new tab Customer Complaints Handling Policy
- — opens in a new tab Payment Assistance Policy
- — opens in a new tab Appointment of Advocate or Authorised Representative
- — opens in a new tab Customer Online Review Incentive Policy
- — opens in a new tab ID authentication for account changes and fraud awareness
- — opens in a new tab ID authentication for mobile porting and fraud awareness
- — opens in a new tab Customer Guidance on Scam Phone Calls and SMS
- — opens in a new tab Network Outage Complaints Handling Policy
- — opens in a new tab Information About Our Services
- — opens in a new tab Tangerine Direct Debit Service Agreement
- — opens in a new tab Customer Service Guarantee (CSG) Waiver
- — opens in a new tab Invoicing and Payments Policy
- — opens in a new tab Cookies Policy
- — opens in a new tab Major Outage Policy
Critical Information Summaries & Key Fact Sheets
Hardware
- — opens in a new tab Hardware Limited Refund Policy
- — opens in a new tab Hardware Warranty Information
Terms and Conditions - Current Offers
- — opens in a new tab Tangerine Price Freeze nbn® Offer For Eligible Customers
- — opens in a new tab Tangerine nbn® Discount Offer For New Customers
- — opens in a new tab Peely's Trickshot Competition - Terms and Conditions
- — opens in a new tab Fresh Fibre ($0 Fibre Upgrade) Terms & Conditions
- — opens in a new tab Tangerine Bundle & Save Offer
- — opens in a new tab Tangerine Customer Success Existing NBN Customers
- — opens in a new tab Tangerine Bupa Member nbn® 2024 Offer
- — opens in a new tab Tangerine Bupa Member Mobile 2024 Offer
- — opens in a new tab Tangerine Melbourne Renegades staff nbn® offer
- — opens in a new tab Tangerine Melbourne Renegades staff mobile offer
- — opens in a new tab Tangerine NBL staff nbn® offer
- — opens in a new tab Tangerine NBL staff mobile offer
- — opens in a new tab Tangerine Refer A Friend Offer
- — opens in a new tab Small Change Big Change -Terms and Conditions
Terms and Conditions - Expired Offers
- — opens in a new tab Mobile Double Data Terms and Conditions 8 November 2024 - 31 January 2025
- — opens in a new tab Tangerine x Renegades Best Backyard Cricket Competition
- — opens in a new tab Tangerine Black Friday mobile offer
- — opens in a new tab Tangerine Black Friday - Existing NBN Customer Offer
- — opens in a new tab Tangerine Black Friday - NBN® Discount Offer for New Customers
- — opens in a new tab Tangerine NBL Ticket Competition Terms and Conditions (NSW) - Jan 2025
- — opens in a new tab Tangerine NBL Ticket Competition Terms and Conditions (QLD) - Jan 2025
- — opens in a new tab Tangerine NBL Ticket Competition Terms and Conditions (SA) - Jan 2025
- — opens in a new tab Tangerine NBL Ticket Competition Terms and Conditions (TAS) - Jan 2025
- — opens in a new tab Tangerine NBL Ticket Competition Terms and Conditions (VIC) - Jan 2025
- — opens in a new tab Tangerine NBL Ticket Competition Terms and Conditions (WA) - Jan 2025
- — opens in a new tab Fresh Fibre $30 off RRP Terms & Conditions
- — opens in a new tab Tangerine Summer NBN® Discount Offer for New Customers
- — opens in a new tab Tangerine Summer Mobile Discount Offer for New Customers
- — opens in a new tab Tangerine Summer Campaign NBN Existing Customers
- — opens in a new tab Tangerine New Customer Mobile Broadband Discount Offer
- — opens in a new tab Tangerine Bupa Member Mobile Offer
- — opens in a new tab Tangerine Bupa Member nbn® Offer
Interpreting Service
If you're d/Deaf or find it hard to hear or speak to hearing people on the phone, you can make a call through the National Relay Service (free service).
If English isn't your first language, you can access personal translating and interpreting services through TIS National (fees apply).
Appointment of Advocate or Authorised Representative
If you wish to appoint an advocate or authorised representative to act on your behalf when making an enquiry regarding your account please use the downloadable form on the left.
Request for Alternative Document Formats
We are happy to make any documentation available in alternative format on request. For example, larger print, braille or alternative electronic format. Please contact our team to request this.
