However, Pre-Order today and we’ll submit the order
to NBN the minute your address is ready.
Sorry!
nbn® isn’t quite ready at your address
However, Pre-Order today and we’ll submit the order
to NBN the minute your address is ready.
NBN Plan Card
NBN Plan Card lists.
Plan name
Value
Value Plus
Speedy
Speedy Plus
Speedy Max**
UltraSpeedy**
nbn® speed tier*
25/10
50/20
100/20
100/40
500/50
1000/100
Typical busy speeds^ download (↓) & upload (↑)
25Mbps ↓ 8.5Mbps ↑
50Mbps ↓ 17Mbps ↑
100Mbps ↓ 17Mbps ↑
100Mbps ↓ 34Mbps ↑
500Mbps ↓ 42Mbps ↑
700Mbps ↓ 85Mbps ↑
Great for
Emails & browsing
Social media
Streaming music
1-2 person households
Social Media
Video streaming
Working from home
3-4 person households
Online gaming
HD video streaming
Fast file downloads
5-9 person households
Online gaming
HD video streaming
Fast file downloads
5-9 person households
Online gaming
HD video streaming
Fast file downloads
5-9 person households
Multiple concurrent users
UHD video streaming
Fast file downloads
10+ person households
Important
* nbn® Speed Tier refers to the maximum possible speed of the relevant plan outside evening peak hours. Your actual speeds will be slower and may vary due to a range of factors including the number of concurrent end-users your modem location, your equipment and software, nbn® technology type at your premises, network capacity and traffic and the type/source of content being downloaded or uploaded.
** Available on FTTP and HFC connections only. Use our address-checking tool to check if this plan is available to you.
^ Typical busy speeds are measured between 7-11pm and are subject to change. Actual speeds may be slower and vary due to a range of factors.
Unfortunately, you can’t proceed with check-out as your account has already reached or exceeded the maximum number of services allowed to receive a Summer Sale offer. As a Tangerine customer, you can have a maximum of 1 nbn® and 5 Mobile services with a Summer Sale offer.
Your account currently has the following number of active services with an offer:
You’ve selected a stand-alone Wi-Fi router with no NBN® plan. We can only send stand-alone Wi-Fi routers to existing customers who have ordered or who have an active nbn® plan with us.
LOOKS LIKE YOU’RE PLANNING TO USE YOUR OWN WI-FI ROUTER?
Your BYO Wi-Fi router must be compatible with the nbn® network, correctly configured to support your chosen plan and ideally less than 5 years old.
If you are signing up for our Speedy, Speedy Plus, Speedy Max, SuperSpeedy or UltraSpeedy plan you will require a Wi-Fi router that is Wi-Fi 6 or Wi-fi 7 capable. All Wi-Fi routers that we currently sell are at least Wi-Fi 6 capable.
If you are signing up for our Hyperspeedy you will require a Wi-Fi router that is Wi-Fi 7 capable, such as the eero 7.
Tangerine provides limited technical support for BYO Wi-Fi routers.
You are responsible for configuring your BYO wi-fi router to work with Tangerine's nbn® service.
Important: We recommend purchasing one of our Wi-Fi routers for an easy plug and play experience.
Usually activated within 24 hours, or a future date if specified during checkout.
Nearly there!
Which one are you?
We found a few units at that address, please select yours to Check Availability.
HMMM
We’ve got good and bad news
nbn® is available, but due to your property being a new development and not yet connected to the nbn® the one-off nbn® New Development Charge of $275 applies. This charge is levied by nbn® and is applicable regardless of the nbn® provider that you choose. So if you’re happy with that…
You can't purchase an eero device from Tangerine on a stand-alone basis or without a compatible Tangerine internet service.
Each Tangerine eero comes with an eero Secure subscription included for 12 months at no additional cost for use with a compatible Tangerine internet service. The initial 12-month subscription commences:
if you purchase an eero device with a new compatible Tangerine internet service, on the date that service is first activated; or
if you have an existing compatible Tangerine internet service, on the date your eero device is sent to you.
After this promotional period, your eero Secure subscription automatically converts to a paid month-to-month service. You will then be charged monthly in advance at the recommended retail price (RRP) per account (regardless of number of purchased or connected devices) as part of your standard monthly bill until your eero Secure subscription is cancelled. The price of an eero Secure subscription is currently $2.99/mth (inc GST) per account, subject to change on 30 days' notice.
You cannot purchase an eero device from Tangerine without also receiving an eero Secure subscription. However, you can cancel it at any time by contacting us. Cancellation will take effect at the end of your current billing period, as long as it is requested at least 5 days before that date. Otherwise, it will take effect at the end of your next billing period. You can continue to use eero Secure until the date of cancellation.
If you cancel your eero Secure subscription, we will disassociate it from all your eero devices connected to your account and you can continue to use a disassociated device with your compatible Tangerine internet service. However, once this occurs, you cannot reactivate an eero Secure Subscription with Tangerine unless you purchase a new eero devices from us.
Your eero device and eero Secure subscription are subject to the full offer T&Cs, applicable standard terms of service and policies available on the Policies page of our website. By continuing with your eero device purchase you agree to these terms.
This can happen from time to time if nbn® or our upstream carrier are performing maintenance on their address checker. You can still see our plans and sign up. Alternatively please try again later or give us a call on 1800 211 112
As an existing customer, you do not need to pay for your new FTTP nbn® plan at this stage. You will still need to pay for any hardware and additional services such as a Home Phone or SIM Plan. You will be charged for your new service on your first invoice following the completion of your FTTP upgrade.
You’ve selected to pay off your router over 12 monthly instalments - nice one!
Just a quick note: if your nbn® service isn’t activated within 3 months, the full cost of the router will be charged upfront.
If your service is disconnected, any remaining balance will also be charged in full.
Heads up!
This plan isn't available at your address just yet.
Let us know if you're interested, and our friendly team will give you a shout as soon as it’s ready.
In the meantime, pick a different plan and you can easily upgrade later in our Self Care portal.
Keep me posted
Pop in your details below and we'll let you know as soon as this nbn® plan is available at your place.
Domestic and Family Violence Support
You're not alone. We're here to help you stay safely connected.
If you're in immediate danger, call 000. You can also dial 106 if you have speech or hearing impairments.
Your Safety is Our Priority
Domestic and family violence can affect anyone. It may involve physical, emotional, psychological, financial, or technology-facilitated abuse. At Tangerine, we’re committed to helping customers affected by domestic, family and sexual violence stay safely connected to your support network.
If you believe your device is being monitored, please access this page from a safe device and clear your browser history after visiting.
Our Domestic and Family Violence Assistance Statement
Read our Domestic and Family Violence Assistance Statement which sets out how we can support you if you are affected by domestic or family violence.
How We Can Help
Our dedicated support team is trained to assist customers experiencing domestic and family violence. Depending on your situation, we may be able to help with:
Updating contact details and account access;
Transferring or taking ownership of services;
Removing services you no longer need;
Relocating services to a new address;
Setting up a new account for a fresh start;
Offering flexible payment options and financial hardship support.
Contact Us
We have a dedicated team that is trained to help customers affected by domestic and family violence to stay connected:
Our Specialised team is available to support you Monday to Friday: 8am – 7pm AET
Accessibility Support: Contact us via the National Relay Service on 1800 555 660.
Additional Support Services
We encourage you to reach out to these national services for further support:
1800RESPECT – 1800 737 732
24/7 counselling and support for people affected by domestic, family violence or sexual assault.
Visit 1800respect.org.au
Ask Izzy – askizzy.org.au
Find nearby services for housing, meals, financial help, and more.
13YARN – 13 92 76
A First Nations crisis support line available 24/7.
Kids Helpline – 1800 551 800
Free counselling for young people aged 5–25.
Lifeline – 13 11 14
Crisis support and suicide prevention.
MensLine Australia – 1300 789 978
Support for men experiencing family violence.
Full Stop Australia – 1800 385 578
Trauma specialist counselling for all genders.
FAQs
You can appoint an advocate or authorised representative to act on your behalf when making an enquiry regarding your Tangerine account.
Does Tangerine have a Domestic and Family Violence Assistance Statement?
Yes. Tangerine is committed to supporting customers affected by domestic and family violence. Please see our Domestic and Family Violence Assistance Statement which outlines how we can support you.
What is domestic and family violence?
Domestic and family violence is any abusive behaviour that is used to control someone in a family, family-like or intimate relationship, and makes that person afraid for their safety and wellbeing or the safety of another person. Domestic and family violence may include (but is not limited to):
• physical, emotional and/or psychological abuse;
• use of unwelcome communications or technology-facilitated abuse;
• economic and financial abuse;
• threats, intimidation, or coercion or control that causes harm; and/or
• domestic sexual violence.
• Physical violence
• Emotional or psychological abuse
• Sexual assault
• Financial abuse
• Technology-facilitated abuse
How do I clear my browser history?
Clearing your browser history can help protect your privacy if you're concerned someone may be monitoring your device. Here's how to do it on common browsers:
