Help & FAQs
How do I enable VoLTE on my device?
Manage your Services in our Self Care Portal
- 1. Check for software updates
Ensure your device is running the latest software version from the manufacturer.
Android:
o Open Settings > System > Software update (path may vary)
o Check for updates and install any available
iPhone:
o Go to Settings > General > Software Update
2. Enable VoLTE in settings
Once updated, you'll need to turn on VoLTE in your mobile network settings.
Android:
o Settings > Network internet > Mobile network
o Look for an option like "Enhanced 4G LTE Mode" or "VoLTE" and turn on
iPhone:
o Settings > Mobile Data > Mobile Data Options
o Tap "Voice Data" and select the VoLTE enabled option (e.g. 4G, VoLTE On)
Samsung:
o Settings > Connections > Mobile networks
o Toggle VoLTE calls on
Huawei:
o Settings > Wireless Networks > Mobile Network
o Toggle VoLTE calls on
OPPO:
o Settings > Dual SIM (or 'SIM card and mobile data' on single SIM models) Cellular Network
o Choose SIM 1 or SIM 2 (just SIM on single SIM phones)
o Toggle VoLTE calls on
Nokia:
o Settings > Network Internet > Mobile Network > Advanced
o Toggle Enhanced 4G LTE Mode on
Motorola:
o Settings > Mobile network > Mobile data
o Toggle VoLTE calls on
3. Restart your device
After enabling VoLTE, restart your phone so that the updated settings can take effect.
If you don't see VoLTE options, we suggest to check your device manufacturer's support for instructions. If your device does not have VoLTE capability, then you will need to upgrade your device to ensure that you can call 000 in an emergency.
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